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FAQs


How much is shipping and how long does it take to arrive? 

All Australian orders of AERA Bottle are shipped for FREE with standard shipping or at a cost of $11.95 if express shipping is selected. 

Please see below for relevant standard shipping timeframes for Australian States:

  • QLD & NSW - 1-3 business days 
  • VIC & SA - 2-5 business days 
  • TAS & NT - 3-7 business days
  • WA - 7-10 business days 

Express Shipping - 1-3 business days 

International shipping costs $29.95 and will be sent using Sendle's courier network. All orders will receive a tracking number.

Please see below for relevant international shipping timeframes:

Zone 1 - New Zealand | 4-6 working days

Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days

Zone 3 - Rest of the world | 10-15 working days

Where is my order shipped from?

All orders are shipped from Brisbane, Australia.

What happens if my order is lost in transit? 

If your purchase is deemed lost we will undertake a thorough investigation with our postal provider before re-issuing your order. Unfortunately we are not liable for orders that have been scanned as delivered.

What happens if my AERA Bottle breaks during transit? 

In the rare event your bottle is broken when it arrives to you, first, please take extreme caution when dealing with any broken glass. Next, you must let us know what's happened within 5 days of receiving; send us an email at hello@aerabottle.com.au and we will walk you through the process. In most cases, we replace the glass bottle body only and require you to keep any undamaged components such as the crystal base and lid. 

Is it safe to drink out of an AERA crystal water bottle? 

Yes, the crystals we select to put into AERA Bottle are completely safe to be submerged in water and do not leach anything nasty into your drinking water. Further, our crystals are professionally cut and sealed to prevent bacterial growth into any small cracks or crevices. 

Which AERA Bottle crystal should I choose?

We wrote a blog post on that which you can check out here! But, in a nutshell, when choosing your crystal type we advise simply looking at each one while using your intuition to see if a particular crystal is drawing you towards it. We also recommend reading up on the different crystal benefits and properties to help your decision which we've outlined in this blog post. 

What is a Crystal Energy Elixir?

Elixir originates from the Arabic version ‘al iksic’ meaning ‘miracle substance’. By using Aera Bottle you can create an elixir on the go simply by refilling your water bottle. 

Crystal Energy Elixirs (also known as gem elixirs, crystal water, and crystal essences) have been used all throughout history with associations to Chinese and Grecian texts referencing their healing properties as cures for specific ailments.

Healing crystals such a rose quartz, clear quartz, amethyst, smoky quartz, and obsidian, carry powerful properties that help with manifestation of a certain goal or mindset or can simply be used to promote a healthy mind, body, and soul.

Scientists have also found through their study of crystal properties, that plant life has seen to be more fertile and alive when grown in the same locations where crystals are found.

Crystals help to store negative energy and transform it into positive energy, allowing you to reap the benefits of crystal energy purely through your drinking water.

How do I use an AERA Crystal Water Bottle? 

In the same way that you would use any other water bottle, simply pour clean, filtered water into your bottle and sip freely! The crystal vibrations will automatically interact with water molecules to generate your crystal elixir on the go. 

How much water does AERA Bottle Hold?

We're pretty chuffed to say that AERA Bottle is the biggest crystal water bottle of it's kind currently available on the market. At 550ml, it holds over 10% more of that life-giving H2O than any other crystal water bottle. 

How do I wash my AERA Bottle?

Unscrew the lid and the crystal base from the bottle's glass body. The glass bottle body is made from strong borosilicate glass and is dishwasher safe.

All other components other than the glass body - the lid, bottle base, and crystal will need to be hand cleaned. To clean the crystal we recommend running it under water and wiping with a soft cloth. 

Do you offer wholesale opportunities?

We do! Simply tap this text and fill out the form on the following page. We'll get back to your within 24 hours. 

How can I become an AERA ambassador? 

We’re always on the lookout for brand ambassadors to help spread the good vibes of AERA around. If you have an online presence with an engaged following we’d love for you to contact us by sending us a DM on our Instagram @aerabottle or by clicking this link and filling out the form

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